Cookies & Privacy
You can adjust your browser settings to turn off cookies or block the ones you’re not happy about, but this will cause difficulties when accessing and using some areas of our site.
Here are some further notes about cookies, and how they work.
• A cookie is a very small data file placed on your hard drive by a web page server. In essence, it is your access card, and cannot be used as code or to deliver viruses. It is yours and yours only and can be read only by the server that gave it to you.
• Cookies aren’t able, by themselves, to identify you.
• The purpose of a basic cookie is to tell the server that you returned to that web page or have items in your basket. Without cookies, websites and their servers have no memory. A cookie, like a key, enables you to move swiftly from one place to the next. If you didn’t have a cookie, every time you opened a new web page the server where that page is stored would treat you as if you were a completely new visitor.
• Cookies are now also used to collect information about the user. This allows a profile of a user’s preferences and interests to be created so that they can be served with information about available goods and services that is based on their previously identified interests.
Cookies in Use
‘Session’ cookies – Session cookies are in use to remember log-in and shopping basket information. These are deemed strictly necessary to the working of the website.
If these are disabled then various functionality on the site will be broken.
Information on session cookies can be found here:
Persistent cookie – Persistent cookies are in use for Google Analytics, which is used to understand how the site is being used and how many times it is being used per hour, day, week, month, etc.
User data is all anonymous.
Information of Google Analytics can be found here:
Note: We are looking to find a way to allow users to opt into the Google Analytics cookie.
We will never pass any personal information about our customers to others to allow them to market to you. We use this personal information only to provide and fulfil your orders and other services. We may disclose it to third parties, where we are permitted or required by law, or where you have given consent in advance, or when it is necessary, such as making addresses available to carriers for delivery purposes, or for collection of card payments. The third parties we use must process your personal information in accordance with the UK's Data Protection Act.
The website is brought to you by MAIA'S COMPANY LIMITED. MAIA'S COMPANY LIMITED believes it is important to protect your personal data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect personal data about you. It also explains some of the security measures we take to protect your personal data, and tells you certain things we will do and not do. You should read this policy in conjunction with the website terms.
When we first obtain personal data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.
Some of the personal data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.
1. Collecting information
We may collect personal data about you from a number of sources, including the following:
1.1. from you when you agree to take a service or product from us – this may include your contact details, date of birth, how you will pay for the product or service and your bank details
1.2. from you when you contact us with an enquiry or in response to a communication from us – this may tell us something about how you use our services
1.3. from documents that are available to the public, such as the electoral register
2. Using your personal information
2.1. Personal data about our customers is an important part of our business and we shall only use your personal data for the following purposes and shall not keep such personal data longer than is necessary to fulfil these purposes:
2.1.1. We use your data for processing the order
2.1.2. To help us to identify you when you contact us
2.1.3. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the personal data you have provided and/or any information we hold about you and personal data from third party agencies (including credit reference agencies).
2.1.4. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future
2.1.5. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information
2.1.6 To help to prevent and detect fraud or loss
2.1.7. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so
2.1.8. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance
2.1.9. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this
2.3. We may allow other people and organisations to use personal data we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal data held by us, about our customers, will be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.5.In connection with any transaction which we enter into with you:
2.5.1.We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2.If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.5.3.If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at MAIA'S COMPANY LIMITED, 240 ELSON ROAD, GOSPORT, HAMPSHIRE, PO12 4AD.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1.We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2.We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3.3.We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.4.It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4.1.If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
4.2.Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
4.3.We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
5.Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
6.1.The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.3.We exclude all liability for loss that you may incur when using these third party websites.
7.4.If you would like access to the Personal Data that we hold about you, you can do this by emailing us at email@example.com or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
7.5.We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.
Please email us at firstname.lastname@example.org or write to us at the address above to update your Personal Data.