According to the Office for Fair Trading (OFT) more that 30% of online retailers are breaking consumer laws.
The OFT research of 156 popular websites found unreasonable restrictions, or compulsory charges added at check out without being clear or upfront about this.
If fact in some details such as giving consumers an email address and not just a contact form effected nearly two thirds of websites were breaking the rules.
As well as your consumer rights, such as the items being fit for purpose, any customer who buys from a website or by mail order or telephone is covered by the distance selling regulations. These state that
Goods must be delivered within 30 days unless otherwise agreed
Customers can cancel an order within seven working days and get a full refund with no deductions for postage or stocking costs, although return postage is not necessarily covered, unless the item is faulty.
You don’t need to the items in original covering, but the customer is responsible for the safe return of items.
Funky Giraffe try go beyond the legal requirements, that’s why we offer far longer to make up your mind about your purchase, than the distance selling regulations specify. To ensure we’re up to date, we are members of the Internet Shopping is Safe scheme, they periodically check our website to ensure that all our terms and conditions are legal and fair and can adjudicate if any dispute were any ever to occur. We aim to be a responsible retailer an wish to make customers aware of their rights.
