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Frequently Asked Questions
Below are a list of Frequently Asked Questions related to Funky Giraffe Bibs if you can't see the question you are looking for in this list please contact us.
Good question, I suppose it depends on what you mean by Ethical, but this is what it means to us.
Child Labour / Sweat shops etc.
Absolutely not! We produce all our own products so we can maintain our standards and ensure that nothing dodgy happens when we are not around. It also means that we work in the factory where we make these, so it's definitely in our interests to maintain a good environment.
Waste
We use every last bit of fabric we can to avoid waste, so some designs are cut upside down. They are still perfectly good at absorbing dribble so we still make them and give them away. We resuse clean boxes, anything we can't reuse ourseleves we pay to have recycled and aim to have the lowest carbon footprint possible.
Packaging
We use the smallest amount of packaging we can but still ensuring that the items arrive in good condition and what we do use has an additive called Biothene which makes the plastic biodegrable, so it won't be around when your baby is grown up!
Firstly I am really sorry about that. Believe me we are even more frustrated about that than you.
We try and resolve customer’s issues as swiftly as possible. But we do need to allow our Postage service provider (normally Royal Mail) a reasonable amount of time to make the delivery. Under our terms with Royal Mail this is 15 Business days. Once that has past and the package still has not turned up, please email us info@funkygiraffebibs.co.uk stating your name, delivery address, and transaction number and date of purchase. We will use that as proof that the package has not been delivered, and put in a claim with the carrier.
Yes, we are always happy and sometimes quite interested to send our bibs abroad, so far we have clocked up, every country in the EU, Iceland, Norway, US, Canada, Chile, Mexico, Japan, lots to Australia, New Zealand, Indonesia, China, Hong Kong, Saudi Arabia, Dubai, India, and even one set to Guam, which I think is the furthest we have sent.
We would be delighted to add you country to the list!
We use the secure services of SagePay (http://www.sagepay.com), and PayPal (www.paypal.co.uk) to handle the actual payment, this ensure we can provide what is among the world’s most secure payment services.
All card details relating to the transaction are held with SagePay and our bank, or Paypal, we do not have access to that data.
When Payments are made you are redirected to a secure website of either SagePay or PayPal to enter your details.
Please Note: All transactions will appear as Maia's company ltd on your Bank or Credit Card statement.
In accordance with the law, specifically the distance selling regulations you have up to 7 days to cancel your order; please e-mail info@funkygiraffebibs.co.uk if you would like to cancel your order. However, as we endeavour to dispatch all orders in 48 hours it may be necessary for you to follow the steps indicated in the returns section.
We use Poppers as we think they feel better and they won't damage other clothes in the wash.
We use live FX prices to update the prices in Euros. As we are based in the UK the base prices in in GDP and the Euro prices will depend on the current FX rate. We don't add a margin to the Euro price as some other companies do, so the price you pay will be the same but if you are paying from a Euro account there is less chance you will have to pay extra fees.
Neck size 30-35cm, drop from chin to point 17cm.
Excellent question. We are very proud of our Bandana bibs. We use a soft non fraying Jersey Cotton on the fronts to absorb any dribble. We then apply a fleece backing which acts as a barrier to stop any dampness soaking through to your child's chest. The Bandana bibs also have nickel free poppers, and those that we print uses a water based screen printing ink as that does not have the nasty solvents you normally find.
Lastly they have a lot of care and love added in making them and a money back guarantee that you will be happy with them.
We aim to respond to all emails within two hours during UK business hours. This may not be possible during busy periods but all emails should be responded to within 24 hours during the working week.
Telephone calls are normally answered but should we not be available please leave a message and we will respond within 24 hours during the working week or less.
Please see our news here for details of Christmas post
